PRIVACY PROTOCOL
(PRIVACY POLICY)
Last Updated: October 26, 2025
1. Introduction
Agentic Agency ("we," "us," or "our") respects your privacy and is committed to protecting the confidential information of our clients. This Privacy Protocol explains how we handle data during our Audit, Build, and Handoff phases.
Unlike traditional SaaS companies, we design systems that operate within your own environment. This fundamental difference means we minimize our access to your long-term data.
2. Information We Collect
A. Information You Provide
- Inquiry Data: Name, email, company URL, and operational pain points provided via our contact forms.
- Audit Data: During the "Audit" phase, we may request access to screen recordings, workflow diagrams, Standard Operating Procedures (SOPs), and limited read-access to specific software (e.g., CRM, ERP) to analyze bottlenecks.
B. Operational Data
- During Development: We may use sample or anonymized data to test the automation systems we build for you.
- Post-Handoff: Once the system is deployed to your environment, Agentic Agency does not retain access to the data flowing through that system unless retained for maintenance services.
3. How We Use Your Information
We use your information solely for the purpose of:
- Analyzing your business operations to propose automation solutions.
- Building, testing, and deploying custom software agents.
- Communicating with you regarding project milestones and billing.
We do not sell, trade, or rent your personal or business data to third parties.
4. Data Storage & Security
- Your Environment: The automation agents we build are designed to be deployed within your own cloud infrastructure (e.g., your AWS/Azure instance) or your own accounts (e.g., your Make/Zapier/OpenAI accounts).
- Our Access: Access to your systems during the build phase is managed via secure, encrypted password managers. Access credentials are destroyed or handed over upon project completion.
- No Long-Term Storage: We do not store your customer data (e.g., your leads, your invoices) on Agentic Agency servers after the "Handoff" phase is complete.
5. Third-Party Services
Our solutions often integrate with third-party AI and automation providers (e.g., OpenAI, Anthropic, Twilio). When you utilize these systems, your data is subject to the privacy policies of those specific providers. We advise clients to review the data retention policies of any AI models used in their custom stack.
6. Contact Us
For privacy-related inquiries or to request the deletion of your contact information, please email: [email protected]